Complaints
Of course it could be that something went wrong with your order or service. That is not our approach, which is why we especially ask you to contact us if this is the case.
It can always happen that something does not quite go as planned. We encourage you to first report complaints to us by emailing us at info@onlinechemicalien.nl . If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file your complaint through the European Union platform.
We online chemicals strive to provide the best possible customer service. Therefore it is very important that your complaints are reported. We will work with you to find an appropriate solution. This way we can continue to optimize our service.
Click here for the online contact form and we will get back to you as soon as possible!