Exchanges and or returns It is possible that you are not satisfied with your purchase. This is very annoying.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited for the full order amount including shipping costs.
Only the return costs from your home to the store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging.
Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.
To exercise this right, please contact us at info@onlinechemicalien.nl . We will then refund the order amount due within 14 days of reporting your return, provided the product has already been received back in good order.
What should you do? Download our return form from the website print and fill it in. Put the completed form in the box together with the returned items. Report your return via email at: info@onlinechemicalien.nl. Then you will receive the return details and any further information. CAUTION! Chemicals sent by ADR transport must be returned by ADR transport. The cost of this transport is at your own expense.